Emotional Intelligence
Cultivating self-awareness, empathy, and interpersonal effectiveness to lead with impact.
1. Course Information
Code: CPS07
Course Objectives:
· Understand the science and core components of Emotional Intelligence (EI)
· Enhance self-awareness and self-regulation for personal mastery
· Develop empathy and improve interpersonal relationships
· Manage emotions under stress and conflict
· Build emotionally intelligent teams and influence others effectively
Target Audience (who should attend):
Leaders, Managers, Team Leads, HR Professionals, Customer-Facing Staff, and any individual seeking to enhance their emotional intelligence and leadership presence.
Training Methodology:
· Instructor-Led Sessions
· Psychometric Tools and Self-Assessments
· Group and Individual Exercises
· Case Studies and Role Plays
· Reflective Discussions and Peer Coaching
· Personalized EI Development Plans
Target Competencies:
· Self-Awareness and Self-Management
· Empathy and Social Awareness
· Relationship Management
· Conflict Resolution
· Emotional Regulation
· Leadership Presence
Language: English
Category: CPS – Communication and Presentation Skills
Certificate: Certificate of Completion from EMIC Training
Course Venue: TBD
2. Course Outline
Day 1: Personal Emotional Intelligence Mastery
Welcome & Introductions
Icebreaker: “Your EI Journey” – participants share emotional strengths and triggers.
Module 1: The Science and Impact of Emotional Intelligence
Definitions and History
EI vs IQ and Personality
Why EI matters in leadership
EI Competency Framework (Daniel Goleman)
Activity: EI Self-Assessment and Reflection
Module 2: Self-Awareness and Self-Management
Emotional Triggers and Thought Patterns
Developing Inner Focus
Managing Emotions Under Pressure
Activity: Identifying emotional triggers and developing pause techniques
Module 3: Emotional Agility and Mindfulness
The role of mindfulness in EI
Shifting from reaction to response
Overcoming emotional hijacking
Practice: Guided mindfulness exercise + resilience journal
Day 2: Interpersonal and Organizational Impact
Day 1 Recap and Reflections
Module 4: Empathy and Social Awareness
Understanding others’ emotions
Active Listening and Perspective-Taking
Recognizing non-verbal cues
Activity: Empathy walk and pair discussion
Module 5: Relationship Management and Influence
Building Trust and Rapport
Giving and Receiving Feedback
Coaching with Compassion
Role Play: Difficult conversation using emotionally intelligent communication
Module 6: Managing Conflict and Stress with EI
Understanding emotional responses in conflict
De-escalation techniques
Staying centered during tension
Case Study: EI in high-stress team situations
Module 7: Leading with Emotional Intelligence
Emotionally intelligent leadership styles
Embedding EI in teams and culture
Crafting a personal leadership philosophy
Activity: Develop your personal EI action plan
Program Closing
· Sharing key takeaways and personal EI development goals.
· Feedback and evaluation.
4. Registration and Payment Terms
Price: BHD 350.-
Registration Deadline: 5 business days from the training date
Payment Terms: 50% Deposit: Required to confirm registration. Remaining 50%: Due at least 3 business days before the training date.
Payment Methods: Accepted methods include bank transfer, online payment (via a payment link), or check.