SENIOR CUSTOMER ENGAGEMENT CONSULTANT
Stan Phelps is the founder of 9 INCH marketing, a consultancy that inspires leaders to think differently about their most-important stakeholders and helps brands win the hearts of employees and customers. He has over 20 years of global marketing experience with IMG, Adidas and PGA Worldwide Exhibitions and has helped create larger-than-life brand experiences for KFC, M&M’s, and Starbucks. His writing is syndicated on top sites such as Customer Think and Forbes. Mr. Phelps has written three books: Purple Goldfish, Green Goldfish and Golden Goldfish. He has spoken at over 100 events in the U.S., Canada, Sweden, Australia, The Netherlands, Russia, Peru and France. A recognized expert in customer experience and employee engagement, Mr. Phelps has also taught integrated marketing as an adjunct professor at NYU and ManhattanvilleCollege. Mr. Phelps holds a J.D./M.B.A. from Villanova University and a certificate in Achieving Breakthrough Service from Harvard Business School.